Dropship Order Policy

At The Arts Supplies Company, we strive to provide our customers with a seamless shopping experience. As an online store operating as a dropship company, we understand the importance of transparency and efficiency in fulfilling orders. Occasionally, situations arise where items become unavailable from our suppliers after an order has been placed. In such cases, we have established the following policy to ensure smooth order processing:

  1. Order Placement:
  • Customers can place an order for any item listed on our website, subject to availability from our suppliers.
  • Upon order placement, the customer's payment information will be securely authorised, but the payment will not be processed immediately.
  1. Order Processing:
  • Once an order is received, we will promptly contact our supplier to confirm availability of the item(s) ordered.
  • If the item(s) are available, the order will proceed as normal for fulfillment.
  • If the item(s) are no longer available from our supplier, we will proceed with the following steps:
  1. Order Editing:
  • Our dedicated team will review the order and identify any unavailable item(s).
  • The customer will be promptly notified via email regarding the unavailability of the specific item(s).
  • We will propose suitable alternatives, if available, that closely match the original item(s) ordered.
  • If the customer agrees to the proposed alternatives, the order will be modified accordingly.
  1. Order Adjustment:
  • The price of the unavailable item(s) will be deducted from the total order value.
  • The customer will be notified of the adjusted order total, reflecting the deduction.
  1. Payment Capture:
  • After confirming the final order details with the customer, including any adjustments made, we will proceed to capture the payment.
  • The customer will receive an email confirmation with the updated order total and payment confirmation.

Please note the following considerations regarding this policy:

We make every effort to maintain accurate inventory information from our suppliers. However, due to unforeseen circumstances, items may become unavailable after an order has been placed.

We strive to offer suitable alternatives whenever possible, but availability is dependent on our suppliers.

If the customer does not agree to the proposed alternatives or prefers to cancel the entire order, a full refund will be issued promptly.

However, after the customer accepts the proposed alternatives or deduction of the unavailable item from an order, the order cannot be changed or cancelled.

At The Arts Supplies Company, we value our customers' satisfaction and are committed to resolving any order discrepancies in a fair and transparent manner. Should you have any questions or concerns about our dropship order policy, please do not hesitate to contact our customer support team.